August 4, 2006

More on free-form text surveys

I’m a huge fan of the idea that companies should deliberately capture as much information as possible for analysis. In the case of text, since I personally hate structured survey forms, I believe that free-form surveys have the potential to capture a lot more information than traditionally Procustean abominations do. SPSS indicated that there’s indeed some activity in this regard.

I found another example. ClearForest’s strong position in serving the automobile warranty market let them also scarf up customer-satisfaction surveyor J. D. Power as a customer. And it seems that J. D. Power has indeed added several new free-form text entry fields to its surveys.

No report yet, however, on whether any dramatically improved insights have come from these efforts.

Categories: ClearForest/Reuters, SPSS, Text mining 
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Comments

One Response to “More on free-form text surveys”

  1. mohammed on October 1st, 2008 3:37 am

    i need a text book in surveying theoritical and practical

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